T&C's

If you break or damage your Royal Doulton items purchased online directly through our website www.royaldoulton.com within 12 months of the date of purchase and are subscribed to the Royal Doulton newsletter our Royal Doulton replacement discount promise will apply. The replacement discount is 50% of the retail price paid at time of purchase for the damaged item. The replacement discount cannot be used or combined with any other offer, discount or promotion, or for the purchase of sale items. The replacement discount is applicable for up to 5 items per calendar year and does not include Jake the Bulldog. If the damaged item or set is no longer available you will receive a discount towards an equivalent item. Please note we can not split any items within a set, you will receive a 50% discount off the full set. 

Please contact our Customer Service within 12 months from the date of purchase. Please note that you will be required to provide us with Proof or Purchase and clear photographic evidence of the alleged fault or damage. Our Customer Service will guide you through the next steps.