Shipping Methods, Rates & Delivery Times*

  • All orders ship from our warehouse in Wall, New Jersey USA and may be shipped to a single address
  • Shipping rates are based on the delivery method selected
UPS GROUND
UPS EXPEDITED
EXPRESS
 $20 $50  $65
Order by 10:59am ET
Ships in 2 business days
Delivered 1-6 business days 
AFTER shipping
Order by 10:59am ET
Ships same business day
Delivered 3 business days 
AFTER shipping
Order by 10:59am ET
Ships same business day
Delivered 2 business days 
AFTER shipping
     

HOLIDAY CUT-OFFS
Order by the time/date below for delivery the day before the holiday.

HOLIDAY CUT-OFFS
Order by the time/date below for delivery the day before the holiday.

HOLIDAY CUT-OFFS
Order by the time/date below for delivery the day before the holiday.




 Mother's Day
 10:59am ET, April 29th
 Mother's Day
 10:59am ET, May 4th
 Mother's Day
 10:59am ET, May 5th
 Memorial Day
 10:59am ET, May 20th
 Memorial Day
 10:59am ET, May 25th
 Memorial Day
 10:59am ET, May 26th
 Father's Day
 10:59am ET, May 20th
 Father's Day
 10:59am ET, May 25th
 Father's Day
 10:59am ET, May 26th
 Memorial Day
 10:59am ET, May 20th
 Memorial Day
 10:59am ET, May 25th
 Memorial Day
 10:59am ET, May 26th
 Memorial Day
 10:59am ET, May 20th
 Memorial Day
 10:59am ET, May 25th
 Memorial Day
 10:59am ET, May 26th

 

*Shipping Methods, Rates & Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays, and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by UPS, we are not responsible for delays caused by unforeseen complications with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.

 

Shipping Requirements & Restrictions

  • Orders can not be shipped to multiple addresses, PO Box, APO or FPO addresses.
  • For some orders, UPS may require a signature upon delivery
  • Depending on the size of your order, your order may be shipped to you in multiple cartons

Shipping Outside Canada

If you wish to ship to an address outside Canada:

Shipping Errors & Disputes

It is the responsibility of the customer to ensure the accuracy of the shipping address during the time of purchase. In the event a customer enters and confirms an order with the wrong shipping address and fails to notify Royal Doulton Customer Care before the order is packed and shipped, the customer will be held responsible for any shipping costs related to returning the incorrect shipped order and/or shipping costs related to shipping a new order (if required) to the correct address.

We use reliable delivery services that offer sophisticated tracking systems to monitor the status and confirm the delivery of all shipments. Once an order leaves our warehouse, the responsibility for delivering the order lies with the delivery service. Accordingly, in the event a customer claims an order was not received, the tracking information, along with any delivery confirmation, in the delivery service's tracking system will serve as the proof of delivery.

 

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