Royaldoulton.com Benefits

 Extra 20% Off Outlet | Code: EXTRA20
 50% off Select Outlet Figurines*
 25% Off Select Ellen DeGeneres and Gordon Ramsay*

Shipping Methods, Rates & Delivery Times*

  • All orders ship from our warehouse in Wall, New Jersey USA and may be shipped to a single address
  • Shipping rates are based on the delivery method selected
UPS GROUND
UPS 3-DAY SELECT**
UPS 2ND DAY AIR
UPS NEXT DAY AIR
 $15 $20  $25 $40
Order by 10:59am ET
Ships in 2 business days
Delivered 1-6 business days 
AFTER shipping
Order by 10:59am ET
Ships same business day
Delivered 3 business days 
AFTER shipping
Order by 10:59am ET
Ships same business day
Delivered 2 business days 
AFTER shipping
Order by 10:59am ET
Ships same business day
Delivered 1 business day 
AFTER shipping
       

HOLIDAY CUT-OFFS
Order by the time/date below for delivery the day before the holiday.

HOLIDAY CUT-OFFS
Order by the time/date below for delivery the day before the holiday.

HOLIDAY CUT-OFFS
Order by the time/date below for delivery the day before the holiday.

HOLIDAY CUT-OFFS
Order by the time/date below for delivery the day before the holiday.





 Fourth of July
 10:59am ET, Jun 25th
 Fourth of July
 10:59am ET, Jun 29th
 Fourth of July
 10:59am ET, Jun 30th
 Fourth of July
 10:59am ET, Jul 1st
 Labor Day
 10:59am ET, Aug 26th
 Labor Day
 10:59am ET, Aug 31st
 Labor Day
 10:59am ET, Sep 1st
 Labor Day
 10:59am ET, Sep 2nd
 Thanksgiving
 10:59am ET, Nov 17th
 Thanksgiving
 10:59am ET, Nov 19th
 Thanksgiving
 10:59am ET, Nov 22nd
 Thanksgiving
 10:59am ET, Nov 23rd
 Christmas
 10:59am ET, Dec 17th
 Christmas
 10:59am ET, Dec 19th
 Christmas
 10:59am ET, Dec 22nd
 Christmas
 10:59am ET, Dec 23rd

 

*Shipping Methods, Rates & Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays, and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by UPS, we are not responsible for delays caused by unforeseen complications with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.

**UPS 3-Day Select not available for shipments to Alaska or Hawaii.

 

Shipping Requirements & Restrictions

  • Orders must ship to a single address located within the 48 contiguous states, Alaska, Hawaii, or Washington, DC.
  • Orders can not be shipped to multiple addresses, PO Box, APO or FPO addresses.
  • For some orders, UPS may require a signature upon delivery
  • Depending on the size of your order, your order may be shipped to you in multiple cartons

Shipping Outside the United States

If you wish to ship to an address outside the 48 contiguous states, Alaska, Hawaii, or Washington, DC:

Shipping Errors & Disputes

It is the responsibility of the customer to ensure the accuracy of the shipping address during the time of purchase. In the event a customer enters and confirms an order with the wrong shipping address and fails to notify Royal Doulton Customer Care before the order is packed and shipped, the customer will be held responsible for any shipping costs related to returning the incorrect shipped order and/or shipping costs related to shipping a new order (if required) to the correct address.

We use reliable delivery services that offer sophisticated tracking systems to monitor the status and confirm the delivery of all shipments. Once an order leaves our warehouse, the responsibility for delivering the order lies with the delivery service. Accordingly, in the event a customer claims an order was not received, the tracking information, along with any delivery confirmation, in the delivery service's tracking system will serve as the proof of delivery.