Extra 20% Off The Royal Doulton Outlet | Code EXTRA20
 Celebrate the Platinum Jubilee with Royal Doulton
 NEW Collection | Introducing Pacific Stone

Contact Us

Due to the current situation with Covid-19 and its impact on the logistics industry, in addition to recent Brexit changes and transportation delays seen at customs clearance, it may take longer for your order to arrive. Please rest assured that we are doing everything possible to get your order to you as quickly as possible. We’ve made things easier with an extended 60 days return policy.

Providing you with exceptional service is our priority. You can contact our Customer Care Advisors by phone, email, or mail.

Please note: Our customer service line will be closed for Christmas on the 24th– 28th December and for New Year on the 31st December – 3rd January, please send us an email with your enquiry and we will get back to you as soon as possible.

By Telephone

For orders placed on this site please call +44 (0)1782 282652, Monday-Friday, 9am-5pm GMT.
For our switchboard please call +44 (0)1782 204141, Monday-Friday, 9am-5pm GMT.

By Email

Please email us using: customerservice.uk@royaldoulton.com. We aim to respond to all emails within 7 working days.

All email enquiries are answered in the order they are received. If your matter requires immediate attention, we suggest you call one of our Customer Service advisors at the number listed above.

By Mail

eCommerce Customer Service Dept.
Fiskars UK Ltd, Wedgwood Drive, Barlaston,
Stoke-on-Trent, Staffordshire, ST12 9ER, England.

Public Relations

For UK/EU press enquiries please contact Samantha Walters - samantha.walters@fiskars.com.
For global press enquiries please contact Mark Fleming  - mark.fleming@fiskars.com.

For corporate press enquiries please call Fiskars Corporate Communications on +358 204 395 031 or use email communications@fiskars.com.