Royaldoulton.com Benefits

 Discover our award-winning collection, Olio
 Designed in England
 Better, Brighter and Bolder Dining Moments

Contact Us

Due to the current situation with Covid-19 and its impact on the logistics industry, in addition to recent Brexit changes and transportation delays seen at customs clearance, it may take longer for your order to arrive. Please rest assured that we are doing everything possible to get your order to you as quickly as possible. We’ve made things easier with an extended 60 days return policy.

 

Providing you with exceptional service is our priority. You can contact our Customer Care Advisors by phone, email, or mail.

If your inquiry is regarding a recent order, we are hard at work getting your order ready for shipment but are experiencing some delays due to the high volume. Please allow an additional 3–4 days for processing. Once complete, we’ll follow up with another email when your shipment is on its way.

We’re just as excited to get this order to your door! We thank you for your patience and apologies for any inconvenience.

By Telephone

For orders placed on this site please call +44 (0)1782 282652, Monday-Friday, 9am-5pm GMT.
For our switchboard please call +44 (0)1782 204141, Monday-Friday, 9am-5pm GMT.

By Email

Please email us using: customerservice.uk@royaldoulton.com. We aim to respond to all emails within 7 working days.

All email enquiries are answered in the order they are received. If your matter requires immediate attention, we suggest you call one of our Customer Service advisors at the number listed above.

By Mail

eCommerce Customer Service Dept.
Fiskars UK Ltd, Wedgwood Drive, Barlaston,
Stoke-on-Trent, Staffordshire, ST12 9ER, England.

Public Relations

For UK/EU press enquiries please contact Samantha Walters - samantha.walters@fiskars.com.
For global press enquiries please contact Mark Fleming  - mark.fleming@fiskars.com.

For corporate press enquiries please call Fiskars Corporate Communications on +358 204 395 031 or use email communications@fiskars.com.