Before contacting Royal Doulton...do these answers help?
In order to provide quicker response to our customers, The Royal Doulton Internet Team have produced answers to the five most common questions below. We hope you find this helpful.
1. You are awaiting the delivery of an order
We have shipped a significant volume of orders during the last few weeks and would be grateful if you could please allow 14 days for your order to arrive, if it is a UK delivery and 21 days if it is an overseas delivery. If after this time your order is still outstanding, please contact us by return and we will be happy to provide you with an order status update.
2. You have a problem with an order that you have received
If the order has arrived with incorrect items or if items have broken in transit, please contact us with the full details.
3. You would like to know when an item will be available
All items shown on the website are from our current range, unless they appear in the Clearance section. Our stock changes daily, so please check back regularly - we are unable to deal with enquiries regarding when a specific item will be in stock. Please note that we are working on a system that will enable customers to back-order products that are currently out of stock..
4. You would like to know if Royal Doulton offer an international delivery service
We are able to deliver throughout the world. See our Delivery page for more information.
5. You would like information or a valuation regarding a piece of Royal Doulton
Due to the vast catalogue of products we have produced, unfortunately we are unable to deal with specific enquiries regarding historic items. We are prohibited from providing individual valuations on any of our products. However, there are many specialist companies who buy and sell discontinued Royal Doulton items and some of these will offer specific valuations. You could also approach your local auction house as they will normally provide a valuation on specific pieces.
If your query is not answered above, please contact us or call (UK) 08450 777 065 local rate applies (Non UK) + 44 1782 40 40 45. Monday-Friday 9am-5pm.
For additional Frequently asked Questions, please click here.
